We want you to be totally happy with your new Hydrolab but if you change your mind and want to return it please send an email to
returns@hydrolab.co.uk. We will authorise a return and give you further instructions.
TIME: You have 7 working days from the delivery date to return goods to us (it needs to be postmarked within these 7 days). We are a small independent company and are not able to carry a lot of stock so receiving unused goods back in perfect condition and in a timely fashion is crucial to our business.
CONDITION: We can only accept your return if the goods are absolutely unused and in the original unopened packaging. In turn we would never send out used goods to you. When you purchase from Hydrolab we guarantee that you'll get a brand new product. You will be the first owner of a brand new Hydrolab. You get to break in and make it yours. We are sure you understand that if we were to receive a used tent from you (even if it is used for a few days) it will show and due to our strict guidelines we won't be able to accept the return. So in the unlikely event that you decide that your Hydrolab is not for you after using and testing it, we recommend to pass it on to a friend or try and sell it privately (Hydrolab goods tend to have a very good resale value).
EXCHANGE: If for whatever reason you decide you would like a different product send an email to
returns@hydrolab.co.uk within 7 days from the delivery date and we will arrange an exchange for you. We cannot accept an exchange of goods that have been used / taken out of original packaging.
REFUND: Once the goods are returned to us in their original and unused state we process a refund for you. Depending on the original payment it may take a few days to see the refund on your account.
EXCEPTIONS: If you send back used goods they will be sent back to you at your expense. If goods are received damaged we will not be able to give you a refund, but will contact you with pictures of the damage so you can claim a refund from your shipping company. If the return is dispatched after seven working days we will issue a store credit only at our discretion. Shipping costs and import fees are not refundable. Please note that returns from outside the EU that are shipped duty unpaid will be refused until any associated fees are paid by the sender.
